Frequently Asked Questions
- Frequently Asked Questions
Welcome to Stonelands — where skincare meets wellness, and nature meets intention. Below you'll find answers to some of the most common questions. If you need further assistance, we’re here to help.
Returns & Exchanges
We want you to love your Stonelands products. If your item arrives damaged or faulty, please contact us within 7 days of receiving your order to arrange a replacement or refund.
- We do not accept returns for change of mind due to the nature of skincare and wellness products.
- To be eligible for a return, your item must be unused and in the original packaging.
📧 Please email us at hello@stonelands.com.au with your order number and a photo of the issue to begin the process.
Sale Items
All sale items are final sale and cannot be returned or exchanged, unless faulty. Please choose carefully and contact us if you need help selecting the right product.
Shipping & Delivery
We use Australia Post exclusively for all deliveries.
- Orders are typically dispatched within 2–3 business days
- Standard delivery times are approximately 3–7 business days, depending on your location
- You will receive tracking details via email once your order is shipped
We also offer limited local delivery to parts of the South Burnett region. If you're unsure whether your address is eligible, please contact us before placing your order.
📍 Please note: Our office is not open to the public, except on specially announced open days. All purchases are mailed or delivered — no in-person pickups are available at this time.
Please ensure your shipping address is correct at checkout. We are not responsible for parcels delayed, lost, or returned due to incorrect addresses or issues within Australia Post’s network.
Privacy Policy
We value your privacy and are committed to protecting your personal information.
- We only collect information necessary to fulfil your order or respond to your enquiries.
- We do not share your details with third parties, except where required to complete shipping or payment.
- Your data is stored securely and in line with Australian privacy laws.
Limitation of Liability
Stonelands provides skincare and wellness products intended for general wellbeing. We do not offer medical advice, and our products are not intended to diagnose, treat, cure, or prevent any disease.
By purchasing from our store, you acknowledge that:
- Use of our products is at your own risk.
- We are not liable for any adverse reaction or loss arising from misuse, allergy, or failure to follow usage instructions.
- Always patch test before use and consult your healthcare provider if you are pregnant, breastfeeding, or have medical concerns.
Work With Us
We’re always on the lookout for passionate, creative, and driven people who share our love for skincare, wellness, and sustainable living.
If you're interested in:
- Retail or product collaborations
- Stocking our products in your store
- Joining the Stonelands team
Please get in touch at hello@stonelands.com.au. We’d love to hear from you!
Contact Us
If you have any questions or need assistance, we’re always happy to help.
Email: hello@stonelands.com.au
Mail: PO Box 33, Hivesville QLD 4612
Phone: 0429 625 108
Website: www.stonelands.com.au
📍 Please note: Our office is not open to the public except during special open days.
Skincare | Wellness
Refreshingly Australian